Palm Hospitality offers a wide range of services, designed to help you maximize your investment return. We manage hotels on behalf of owners, giving them a return on our professional fees, as well as increased cash flow through our expert management capabilities. We are approved property managers by most major brands, including, but not limited to, Marriott, Starwood, Hilton, Best Western and others. Through our constant communication, and hands-on approach, we encourage you to contact us for more information. We are the right choice for your hotel management contract! If you feel that you may not need to outsource your entire management program, we would be pleased to work with you on a specific contract. Here are just some of the areas where our expertise could prove useful on an outsource basis:

Palm Hospitality Management Solutions
Click on the links below for more detailed solution info

Accounting and Financial Management
Training
Recruitment
Purchasing
Project Management and Development
Sales and Marketing
Quality Assurance Services

Palm Hospitality provides expert third party management solutions for your property with an owner’s perspective (we invest in hotels as well!) we know what you are looking for. However, if a total third party management solution is not required, we can also work with you on any of the following specific assignments:

1. Accounting and Financial Management, including:
1. System set up and procedural/system implementation
2. Review of current processes with efficiency improvement plans
3. Reviews of current internal staff
4. Retaining full accounting to our own offices
5. Capital budget planning
6. Exception reporting and standards establishment

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2. Training - Training is perhaps the most important part of the development of an on-going business. Not only does it help guest retention, but can reduce labor costs through increased efficiency. Training always delivers a return on your investment. Training includes system set up, procedural codes (documentation). We offer group and one-to-one training on-site and through instructional videos. Sectors we are capable of training include:
1. Food & Beverage
2. Sales
3. Accounting
4. Front Desk
5. Housekeeping
6. Service Development Training
- Employee motivation
- Employee attitude revival
- Make employees WANT TO serve the customer

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3. Recruitment - In today’s fast-paced real estate environment, recruitment is a continuous challenge, as the hospitality business is vulnerable to employee transfer and relocation. Leave the headache to us! We will bring loyal and professional people to help you succeed. We recruit in all sectors of hotel management.

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4. Purchasing - In today’s environment, purchasing is no longer a local matter. Even the most modest property operator as to think internationally! Through purchasing experience from Canada, United States, India, and China we are sure we can get the best possible value for your money without compromising on product quality. China offers a wide array of products, and outstanding price opportunities. We can arrange for purchase in China as well as managing customs, shipping and brokerage. Our purchasing team will work with you to make sure you get the products you want at the price you can afford.

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5. Project Management and Development - based upon our broad experience, we understand the “what counts” factors to manage a project from concept to turnkey. Let us take you from project conception to pro-forma budgeting, to in-field execution. We provide the tools necessary for you to make the appropriate ownership decisions, and in doing so, allow you to focus on the bottom line. Our team includes a wide range of individuals with functional expertise to manage each step of the way. Be it a brand conversion, a “from scratch” development, a major renovation, or soft goods overhaul, we can take the project reins and  deliver for you.

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6. Sales and Marketing - your vital link to customer acquisition is your sales and marketing efforts. Let our team generate the appropriate plans that are designed to deliver the REVPAR, ADR and occupancy targets that are essential to your long term asset return. Our team has a deep understanding of market factors, and will build an effective plan that ensures that all market segments show maximum return. Through planning and a close eye on targeted expectations, we will work with your on-property team to ensure that a viable plan is developed and implemented.



1. Revenue Management - through fully trained managers, we are able to manage your inventory to maximize revenue. Our revenue management team works with you to evaluate what counts factors such as minimum night stays, packaging, pricing, key web exposure and other ways to help influence your profits.



2. Reservation (CRO) services     
1. Dedicated and well trained reservations team, answering calls, and focusing on converting
   the income shoppers
2. Includes all types of reservation redemption
3. Specialist meeting and events team
4. Specialist groups and FIT team
5. Provisions of unique telephone number for usage in your promotions (area dependent)
6. Inclusion in regular national and local media campaigns
7. Provision of late booking opportunities from HTRL retail outlets (currently United Kingdom only)


3. Sales Services
1. Travel trade representation
2. Exhibition cover
3. Corporate/HBA agency sales
4. Arranging road shows for pre-sale hotel openings
5. Telesales research for sales blitz or building local corporate account


4. Data Services
1. Management of Free sale/allocations
2. Management of GDS system
3. Management of third party extranet sites
4. Management of Lanyon or other RFP systems for inclusion in corporate rate programs
5. Tracking of all bookings from all channels managed


5. Distribution Services
1. Initiating new third party online channels
2. Optimizing volumes and rates from existing third party channels
3. Development of interfaces
4. Provision of white label web booking engine
5. GDS health checks and advise
6. Tracking cost of sales
   
   
7.  Quality Assurance Services - An age-old story of one bad guest experience results in one hundred people knowing about it is even more relevant today, in an era of instant Internet-driven communications. This drives our quality management mantra. We will periodically mystery shop your hotel to make sure that all standards are being met. Through a comprehensive reporting structure, we will inform both owners and managers of the experience the guest is receiving in comparison to industry standards. We will also provide suggestions as to how to implement improved service levels and monitor improvements as undertaken.